FAQ


If you have any questions that are not covered below or would like further information please feel free to contact us

  • Where will you walk my dog(s)?
  • How many dogs do you walk at once?
  • How long will you walk my dog(s) for?
  • Are you insured?
  • What happens in the event of an emergency?
  • Do you walk dogs in bad weather?
  • Will you let my dog(s) off lead?
  • I don't have a Vaccination Card?
  • What is your cancellation policy?
  • What happens if you Buster’s Buddies are ill or on holiday?
We use areas such as woodland and fields so your dog is able to run/walk freely without any dangers of the road. The main places I use are Oakwell Hall country Park, Judy Woods & Temple Newsam
We are insured to walk 6 dogs at any one time. However, we only walk up to four dogs on our group walks so your pooch still gets the attention he/she deserves
Depending on whether you have booked a thirty-minute walk or one-hour walk, your dog will be walked for that full amount of time. This does not include pick up, drop off or any travelling time. The weekend walks are between 2 and 3 hours depending on how tired the dogs get
Yes, we are fully insured through Direct Line and Certificates will be shown at the free consultation and can be viewed anytime on request.
We will first try to contact you (the owner). If we cannot reach you we will contact the person you left as your ‘emergency contact.’ However, if this isn’t possible and your dog requires immediate attention we will contact your vet direct or take your dog to the nearest emergency vet. This will all be discussed with you at the initial consultation before we take your dog out for the first time.
We will still walk your dog, rain or shine! Your pooch will then be returned to you after being wiped down and towel dried.
We will only let your dog off lead if you have given us permission in writing. Your dog will be kept on lead for the first few initial walks until they become familiar with us.
Your vet will have a history of all vaccinations that your dog(s) have had and will happily produce you an up to date vaccination card.
You may cancel your booked slot proving you give us 24 hours notice. If a walk/day care service is cancelled after this time then you will be charged the full fee of the service. This allows us to make any necessary amendments with other customers for that day.
We will endeavor to give all our customers one-month notice prior to any dates that the business will be closed for holidays (ie. Christmas/New Year). Buster’s Buddies will try our best to find an alternative dog walker to cover for us should we be ill and unable to complete a pre booked walk.